Shipping and Returns Policy

All orders are shipped within 48 hours Monday - Friday 8am - 5pm.

Shipping Rates

Standard Shipping within U.S is $5.00

Express Shipping (U.S only) is $22.95

Canada Shipping is $14.95

Worldwide Shipping is $24.95

All orders over $35 ship free within the U.S.

Refund Policy

Purchases may be returned within 30 days. In the return package please include the order number. A refund of the price of the item, excluding shipping and handling, and any applicable taxes will be issued in the original form of payment used to purchase the item. Shipping costs will not be refunded unless the item is being returned because it is damaged or defective.


All returns must not be soiled or stained. Please follow the instructions below when packing and sending your product for return.

It’s important to note that the instructions below must be followed in order to allow us the opportunity to process your return.E-mail support@thejuppy.com for return processing address.

– Pack the item carefully so that it will not be damaged during the shipping process.
– Use a secure shipping method to send the item so that it can be tracked. For example, if you are sending it through the United States Postal Service, First Class Shipping usually comes with a tracking number. We are not responsible for items lost during shipping, and cannot process your return until the item is received.